Privacy Policy

01 Information We Collect

When you place an order with RAIVEX, we may collect the following information:

Full name
Email address
Phone number
Shipping address
Billing address (if applicable)
Order details and purchase history
Payment-related information processed through our payment partners

We only collect information necessary to process your order, provide customer support, and improve your shopping experience.

02 Payment Information

Payments on RAIVEX are processed through secure third-party payment gateway providers such as Razorpay.

RAIVEX does not directly store your card details, UPI PIN, banking passwords, or other sensitive payment information.

Payment information is handled securely by authorised payment service providers according to their privacy and security standards.

03 How We Use Your Information

We use your information for:

Processing and fulfilling orders
Delivering products to your address
Providing order updates and customer support
Managing returns, replacements, or refunds
Improving our products and services
Sending updates about new collections, offers, and promotions (if you have provided consent)

04 Order Processing and Third-Party Services

To provide our services, RAIVEX may share necessary information with trusted third-party service providers, including:

Payment gateways such as Razorpay for payment processing
Print-on-demand and fulfilment partners such as Qikink for manufacturing and shipping
Hosting providers such as Netlify for website operation
Other legitimate service providers required to operate our business

These services only receive information necessary to perform their specific functions.

05 Data Storage

Order information may be stored securely through our internal systems, including:

Order management systems
Google Sheets/Google Apps Script backend
Fulfilment partner dashboards

We take reasonable measures to protect your information from unauthorised access.

06 Cookies and Website Analytics

Our website may use cookies or similar technologies to improve website performance, understand visitor behaviour, and provide a better shopping experience.

Third-party tools used on our website may collect information according to their own privacy policies.

07 Customer Accounts

Currently, RAIVEX does not require customers to create an account to place orders.

In the future, we may introduce customer accounts or additional features to improve the shopping experience.

08 Marketing Communications

With your consent, we may use your email address or phone number to share:

New product launches
Limited drops
Offers and promotional updates

You may opt out of promotional communication at any time.

09 Data Protection

We take reasonable steps to protect customer information. However, no online platform can guarantee complete security of data transmission or storage.

10 Your Rights

You may request:

Information about the personal data we hold
Correction of inaccurate information
Deletion of your personal information where applicable

For any privacy-related requests, contact us.