Return & Refund Policy

01 Return Eligibility

Returns or exchanges are accepted only in the following cases:

You received a damaged product.
You received a defective product.
You received an incorrect product.
You received the wrong size due to our error.

All requests must be submitted within 24 hours of delivery.

02 Size Exchange

If you ordered the wrong size by mistake, we may consider a size exchange provided that:

The product is unused.
The product is unwashed.
Original tags are attached.
The item is returned in its original condition.
The customer bears the shipping charges. Or Resides in Ranchi.
The requested size is available.

Size exchanges are subject to approval and product availability.

03 Non-Returnable Items

Returns, refunds, or exchanges will not be accepted for:

Change of mind after purchase.
Incorrect size selected by the customer (except where an exchange is approved under Section 2).
Products that have been worn, washed, altered, or damaged after delivery.
Products without original tags.
Limited drops, clearance items, or promotional sale items, unless they are damaged, defective, or incorrect.

04 Reporting Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please email us within 24 hours of delivery.

Your request should include:

Order ID
Clear photographs of the product
Photographs of the packaging
An unboxing video recorded before opening the package (strongly recommended and may be required to verify claims)

Failure to provide sufficient evidence may affect the outcome of your claim.

05 Refunds

If your refund request is approved:

Refunds will be issued to the original payment method used for the purchase.
Refunds are generally processed within 5–7 business days after approval.
Processing time may vary depending on your bank or payment provider.

06 Replacements

If eligible, customers may choose:

A replacement product, or
A full refund.

Replacement requests are subject to product availability.

07 Lost Shipments

If your order is confirmed lost during transit by the courier partner, RAIVEX will investigate the issue and, where appropriate, provide either:

A replacement, or
A full refund.

08 Quality Assurance

Minor differences in colour, texture, or print appearance caused by screen settings, lighting, or the manufacturing process are not considered defects.