Shipping Policy

01 Order Processing

Orders are processed only after successful payment confirmation.

Cash on Delivery (COD) is currently available only for eligible orders within Ranchi.

Since our products are made on demand, production generally takes 2–5 business days before dispatch.

During new collection launches or festive seasons, processing may take slightly longer.

02 Shipping

Once production is complete, your order will be shipped through Delhivery and other trusted logistics partners.

Estimated delivery time after dispatch is 3–10 business days, depending on your location.

Please note that delivery timelines are estimates and not guaranteed.

03 Shipping Charges

RAIVEX currently offers FREE shipping across India on all orders.

Any future changes to shipping charges will be clearly displayed during checkout before payment.

04 Order Tracking

Once your order is shipped, you will receive:

Order confirmation via Email
Tracking information via Email

Additional updates may also be shared through WhatsApp in the future. You can also check your order status anytime on our Track Order page.

05 Delivery Delays

Although we work hard to deliver every order on time, delays may occasionally occur due to:

Weather conditions
Public holidays
Festivals
Natural disasters
Courier delays
Operational issues beyond our control

RAIVEX is not responsible for delays caused by logistics partners after dispatch.

06 Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

Incorrect or incomplete addresses may result in:

Delivery delays
Failed delivery attempts
Additional shipping charges for re-delivery

07 Failed Delivery

If delivery cannot be completed because the customer is unavailable or the address provided is incorrect, our team may contact you to arrange re-delivery where possible.

Additional charges may apply for re-delivery.

08 Damaged or Incorrect Orders

If you receive a damaged product, a defective product, or an incorrect product, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please include:

Your Order ID
Clear photographs of the product
Photographs of the packaging (if damaged)

Claims submitted after 24 hours may not be eligible for replacement or refund.

09 Service Area

RAIVEX currently ships only within India.

International shipping is not available at this time.